Submit a request
Submit a request

Signing in to Help & Author Guide

If you're a Learnosity client, you have access to our ticketing & support ticket, and with it, easy access to our team of Subject Matter Experts and experience Developer Support engineers worldwide, situated in:

  • New York, USA
  • Dublin, Ireland
  • Sydney, Australia

Providing high quality support 24/7/365. If you're not yet a Learnosity client, please talk to your Business Development representative concerning any technical questions you may have, and we look forward to working with you shortly!

The most effective way to raise questions, issues, bugs and discuss feature requests is via our ticketing system. 

Signing in

To sign into your account, look to the top right of this page, and click the "sign in" button. 


Screenshot 1: The "Sign in" button.


Once you click "sign in", you'll see a dialog to enter your email and password.


Screenshot 2: Entering email and password.


Enter your email and password, and click "sign in".

I don't know my password!

That's okay, you can easily reset it! Just click "forgot my password" at the bottom of the dialog (see Screenshot 2 diagram above), enter your email address, and hit "submit".


Screenshot 3: Resetting your password.


You will receive instructions via email on how to reset your password, and log back in.

I don't have an account!

If you're a Learnosity client already, that's no problem! Simply ask the person in your company who is the primary Learnosity contact to raise a ticket, and we'll get you set up ASAP. If you don't know who that person is, please reach out to your Learnosity Account Manager, or if all else fails, send a message to, along with your Full Name, Role, and the Learnosity client you are working with. Bear in mind however, our response times may be delayed in this case, due to efforts we will need to undertake to verify your identity with your employer, to ensure the safety and security of our clients' data.

If you're not a Learnosity client yet, note that we only provide our support & ticketing system access to our current clients. If you have a query about something, we'd suggest getting in touch with your Business Development Representative. If you don't have a Business Development Representative yet, we'd suggest getting in touch with our Marketing team via the website, either through our live chat, or by clicking "request a demo".

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