Once an issue is considered resolved, Learnosity will set the ticket status to 'Solved'.

If you want to reopen the ticket for further attention, you can do so by adding a comment to the solved ticket and resubmitting.

This action will automatically reopen the ticket for Learnosity's attention. 

NOTE: If a ticket is not reopened within 4 days of being set to solved, the ticket will automatically be closed. After such time a new ticket will have to be opened.